Customer Service (Working From Home for a UK Company)

Customer Service

(Working From Home for a UK Company, Self-Employed)

Posts: 2

Salary: BRL Reais 1000 - 1500 per month

Required: Perfect English & Excellent Work Ethic

Essential Hours are in UK times: 8.45am till 6.00pm Monday to Friday

4 Weeks Holiday Per Annum.

Duties include logging fault calls onto a computer system and calling customers to check their details then arrange collections as well as taking incoming calls and speaking to important clients of ours.

You will be based in Brazil but you will be speakng to English speaking clients and customers only within the UK by using our internet-based phone system.

You will also be expected to resolve customer and client queries and communicate with insurance companies which is why excellent English is required.

A very reliable fast internet connection and quiet environment to work in are absolutely essential.

This is a very busy position so applicants will need be able to work hard and remain calm under pressure and be polite and exceptionally nice to customers even in sometimes difficult circumstances.

Applicants must have a very good telephone manner and excellent customer service skills. Applicants should be very computer literate, flexible, have lots of initiative and be able to work well on their own and as part of a ‘virtual’ team.

Experience in a call centre position a definite advantage.

You will be subject to a 20 - 30 minute verbal / written test to confirm your telephone manner and abilities.